Frequently Asked Questions

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Browse our FAQs for details on destinations, accommodations, booking, and more. If you need further assistance, we’re always here to help.

Your Questions, Answered

What does a typical trip include?
  • 10 days and nights stay in 4- and 5-star boutique hotels
  • Breakfast & dinner for 10 days, some lunches
  • All of the activities and transportation outlined in our daily itinerary
  • Free time late some afternoons 3:00-6:00PM
  • We typically travel in vans or first-class trains, reserved seating where available
  • A photo memory book of your trip
  • Access to our monthly Alta Via Newsletter with travel information & tips
What we cover and pricing

We cover all your lodging, food, entertainment and transportation with us except for a few free times noted in our agenda. Our tour begins with transportation from a nearby major airport to our first hotel and ends with your return to a travel hub. Please note these in our itinerary.

Once you determine this trip is for you, we will send you a link to our pay portal to pay a 50% deposit. The other 50% will be due 60 days before the start of the trip. All will be refundable until 45 days before travel.

Since we work with small family-run hotels, restaurants & other venues & some of these are subject to changes including weather impact, we reserve the right to vary the specifics of the itinerary. We may switch days, add/change activities, or substitute locations. You will receive updates every 2 weeks with more information about the things we will see (interesting backstory, things to bring, etc.) up to the time of our departure.

Each tour is limited to 12 participants.

What does a trip NOT include?
  • Transportation from and to your home at the beginning and end of our itinerary
  • Travel insurance
What is the cancelation policy?
  • 100% refundable prior to 60 days before trip
  • 50%  refundable at 60 days
  • 0% refundable at 45 days before departure. This is due to hotel refund policy.
What if there are itinerary changes?

Some events and activities may change depending on availability, etc. We reserve the right to update the itinerary when necessary and will provide a similar offering.

How do you personalize the tour for us?

Before our tour, we want to reach out to you to get to know you and learn more about how you like to travel, and exchange more information on what we will experience. We believe it will be more enjoyable for both of us if we know one another before we travel together. We want to know more about your plans and how we can best support you. We’ll do a Zoom call to share information on what we will experience. We believe it is more enjoyable if we know one another before we travel together. We will share a Google Doc with our agenda, insights on what we will see, as well as history, pictures and fun links.

We also take pictures, with your permission, of you on the tour and will share these in a shared drive for your memories of our experience.

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What is the level of activity in a tour?

We do our best to provide you with a variety of activities. Many days involve a lot of walking, stairs, uneven pathways, stone steps, cobblestone streets, etc, as is typical of Europe. For this reason, most of our trips are rated as MODERATE in activity level.

Additionally, other trips may involve hiking, biking, e-biking, and skiing. When including increased activities, the trip activity level will note that in the initial trip rating score.

While the level is never overly strenuous, it will be important to keep up with the group. If you have mobility limitations, then this might not be the tour for you.

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